Casinos Austria AG operates all 12 casinos currently licensed in Austria at the following locations: Baden, Bregenz, Graz, Innsbruck, Kitzbühel, Kleinwalsertal, Linz, Salzburg, Seefeld, Velden, Vienna and Zell am See. Over the years, our casinos have firmly established themselves as leading tourist and value creating operations in their respective regions.
Casinos Austria is committed to combining gambling fun with the highest possible level of protection for players. This protection begins the moment a guest enters the casino foyer and includes the following responsible gaming measures:
Under the provisions of Art. 25 (1) of the Austrian Federal Law on Games of Chance (“Gaming Act”) as amended and the valid licenses currently issued in Austria, only persons aged 18 who have provided adequate proof of identity (official photo ID) and are not subject to any form of operator-imposed entry ban can be permitted to enter and gamble in a casino. We record and store the data on the ID provided for a period of at least five years. If there is any doubt regarding a guest’s identity or right to access the casino, we will deny them entry until the matter has been satisfactorily resolved.
By monitoring visit frequency, gambling intensity and the amount of money changed, Casinos Austria is able to identify individuals who are potentially at risk. We also carry out credit checks on such individuals in line with the player protection provisions set out in Art. 25 (3) of the Austrian Gaming Act.
If necessary, specially trained members of our staff then meet with such individuals to discuss the situation and draw their attention to – among other things – the risks of gambling and the potential threat to their subsistence level. They also provide information on appropriate counseling options and institutions. These discussions should lead – in accordance with the objectives of the respective provisions in the Austrian Gaming Act – to a reduction in visit frequency and the amounts wagered. If this does not prove to be the case, a further meeting is held to inform the guest that his/her visit frequency is being restricted or that he/she is being subjected to an operator-imposed entry ban.
This refers to the monitoring of visit frequency and gambling intensity. Based on such assessments, measures are taken in accordance with the provisions of Art. 25 (3) of the Austrian Gaming Act. In other words, where necessary, guests at our casinos will be spoken to regarding possible problems with their gambling behavior and appropriate measures introduced as required. The high standard of training provided to our staff plays a key contribution in allowing them to effectively recognize abnormalities in gambling behavior at as early a stage as possible.
If an individual does not have sufficient financial means to continue gambling, we are also required by law to either restrict the frequency of his/her visits or ban him/her temporarily or permanently from entering our casinos.
Guests also have the option to self-exclude. In other words, they can request that their number of visits be restricted or have themselves totally banned from entering our casinos. Such requests must be made in writing and can be submitted at any time.
At the end of the defined exclusion/restriction period and/or upon receipt of a request to re-permit entry to our casinos, we carry out a new credit check to ascertain whether the individual meets the requirements defined in the Austrian Gaming Act.
Request for an entry ban or restriction
If you would like to initiate an entry ban or restriction, please complete and sign the corresponding form and send it together with a copy of a valid official ID (e.g. your passport or driving license) by post, fax or e-mail to Casinos Austria AG. If you prefer, you can send your request online instead using the corresponding contact form.
Please note that this form can only be used to request such a measure for the actual person signing the form. Please contact us directly if you would like to discuss the possibility of an entry ban or restriction measure for a third party.
Responsible Gaming Management System Certification
In 2014 Casinos Austria was the first company worldwide to boast a responsible gaming management system that was certified to European Casino Association (ECA) standards. The company’s responsible gaming measures were audited by the Austrian Standards Institute and re-certified in January 2017 and again in September 2018. In the certification process, eight individual areas were subjected to a rigorous audit, including in particular the responsible gaming training provided to staff, responsible advertising and the information provided to casino guests. Casinos Austria views its role as an leading example in the international gaming industry as a further incentive to live its deep-rooted corporate responsible gaming philosophy and to continue expanding and developing its extensive range of responsible gaming and responsible advertising instruments.